As Global Head of Talent Acquisition for a private equity-backed investor services group, I built a global TA Centre of Excellence and developed a team of more than 50 TA professionals supporting 25 countries. Over the course of the transformation, the group doubled its global headcount. My team supported that growth by helping leaders decide where to hire, building capacity in delivery centres and bringing acquired businesses into a common hiring process.
Workforce planningTA helped shape hiring decisions before vacancies opened
Challenge. Hiring managers typically came to recruitment with an approved vacancy and a request for CVs. By that point, they had often already decided where to hire and when they needed someone to start.
Solution. I brought TA into workforce planning and introduced Power BI reporting that combined hiring forecasts, recruiter capacity and talent-market intelligence. Recruiters could advise leaders on where the skills they needed were available, how long hiring was likely to take and which roles to prioritise.
Impact. Leaders could test their hiring assumptions before committing to a location or timetable. TA became an active partner in deciding how the business would deliver its workforce plan.
Global recruitment operationsRecruiter productivity increased and spend fell
Challenge. Recruitment capacity sat within individual countries, while hiring demand shifted across borders. Some markets needed extra support for a major project or a peak in vacancies.
Solution. I introduced cross-border TA support and moved routine administration into shared recruitment operations. Local recruiters retained responsibility for sourcing, assessment and advice. I also worked with embedded TA partners and global recruitment process outsourcing providers to cover peaks in demand and provide dedicated teams for strategic hiring projects.
Impact. I reduced TA headcount in higher-cost locations and redirected recruitment capacity to the markets that needed it. Across the global function, recruiter productivity increased and total TA spend fell, even as annual hiring more than doubled.
Delivery centre expansionA 1,000-person centre in India and more than 800 FTEs added in the Philippines
Challenge. The group’s plan to meet its EBITDA targets depended in part on moving work into delivery centres. Those centres needed enough people in place to take on the work.
Solution. In 2023, I led recruitment for the launch of a global capability centre in Hyderabad, India. Alongside that launch, I led hiring for the expansion of the established Philippines operation and supported recruitment for the group’s delivery centre in Mauritius.
Impact. My team supported Hyderabad from its first hires to a workforce of 1,000 people. The Philippines operation added more than 800 full-time equivalents. That capacity enabled the group to move work into its delivery centres and helped it achieve its EBITDA targets.
Acquisition integration and employer brandA common hiring approach for more than 10 acquired businesses
Challenge. As businesses joined the group, their recruiters and hiring managers needed a practical way to adopt group-wide processes and explain to candidates what the combined organisation offered.
Solution. I introduced a global recruitment playbook, hub and academy to develop recruiters and help new colleagues put the process into practice. I also led the employer brand programme and the global launch of the employee value proposition, giving teams a common starting point for candidate conversations.
Impact. TA supported the integration of more than 10 acquired businesses. Recruiters could draw on a shared account of working for the group and use their local knowledge to explain what it meant for a particular role. Across the wider transformation, candidate Net Promoter Score reached +80.
Hiring process and technologyCandidates received offers sooner
Challenge. Shortening the time from vacancy approval to offer meant understanding where decisions sat, how work passed between teams and which tasks took recruiters away from candidates.
Solution. We mapped each step with recruiters and hiring managers, agreed who owned each decision and redesigned workflows around those responsibilities. The programme included global adoption of SmartRecruiters and the Workday go-live in November 2025. We also introduced a custom recruitment chatbot and a GPT for the TA team to handle recurring questions and administrative tasks.
Impact. Time from vacancy approval to offer fell significantly. Recruiters had more time for candidate assessment and hiring managers had a clearer view of the decisions they needed to make.